Refund policy

Returns & Refunds Policy

I hope you love your purchase, but if you change your mind, I'm here to help.

Returns & Exchanges

As my jewellery is handmade with many of my designs being made to order, each piece is created specifically for you. For this reason, I am unable to accept returns or exchanges for items that are made to order or personalised, unless the item arrives faulty or has been made incorrectly.

Please check product details, sizing information and any customisation choices carefully before placing your order.

If there is a problem with your order, please contact me within 14 days of receiving your item and we will be happy to help.

Faulty or incorrect items will be assessed and, where appropriate, repaired, replaced or refunded in line with your consumer rights.

Please note that this policy does not affect your statutory rights.

 

For all other ready made pieces the following applies: 

Change of Mind 14-Day Returns:

Under UK law, you have the right to cancel your order within 14 days of receiving your items. To be eligible for a return, items must be in their original condition – unused, unworn, and in the original undamaged packaging with no seals broken. 

To request a return, please use the contact form  within 14 days of receiving your order. You then have 14 days to return the item to me.

Please note: Return shipping costs are the responsibility of the buyer, unless the item is faulty or sent in error. Returns lost in transit will not be refunded, I strongly recommend using a tracked and insured service for returns. 

Important: For hygiene reasons, earrings and other pierced jewellery cannot be returned if the hygiene seal has been broken or removed, unless the item is faulty.

Refunds

Once I receive and inspect your returned item, I will issue a refund to your original payment method within 7 working days. Please note that original shipping fees are non-refundable (unless the item is faulty or incorrect).

Faulty or Damaged Items

Each product is inspected fully and photographed before shipping and packaged well in order to prevent damage during transit. In the unlikely event that  your order arrives damaged or is faulty, please contact me immediately with a photo of the damage. Once your item has been returned and inspected, I will then issue a refund. I cannot offer exchanges or replacements. 

Exclusions

I am unable to accept returns for:
• Earrings and other pierced jewellery once the hygiene seal has been broken or removed
• Custom or personalised items
•  once opened I reserve the right to refuse returns if I believe an item has been used or tampered with.