Shipping Policy

Processing Times

As many of our pieces are handmade and made to order, please allow 7 working days for your item to be created before dispatch.

Processing times may vary during busy periods such as holidays or promotional events.

UK Delivery

Orders are shipped using [Royal Mail / DPD ].

Estimated delivery times:

• Standard delivery: 3-4 working days

• Tracked delivery: 2-3 working days

Please note that delivery times are estimates and are not guaranteed.

International Delivery

International customers are responsible for any customs charges, import duties or taxes that may apply.

Delivery times vary depending on destination and customs processing.

Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Incorrect Addresses

Please ensure your delivery address is correct at checkout. We cannot be responsible for parcels sent to an incorrect address provided by the customer.

Lost or Delayed Parcels

If your order has not arrived within the expected timeframe, please contact us and we will help investigate with the delivery provider.