Terms of Service

Overview

This website is operated by Lucy Lancashire Designs. Throughout the site, the terms “we”, “us” and “our” refer to Lucy Lancashire Designs. By visiting our website and/or purchasing from us, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website or placing an order.

Products

We take care to ensure product descriptions, images and measurements are accurate. However, as our pieces are handmade, slight variations in colour, texture, finish and appearance may occur. These small differences are part of the uniqueness of handmade jewellery.

Orders

When you place an order, you are making an offer to purchase. Your order will be accepted once we confirm acceptance and begin processing your order.

We reserve the right to refuse or cancel orders where necessary, including where products are unavailable, incorrectly priced, or where we suspect fraudulent activity.

Made-to-Order Items

Many of our pieces are made to order. This means your item is created specifically for you after your purchase has been placed.

Please check product descriptions, sizing and customisation details carefully before ordering, as made-to-order and personalised items may not be eligible for cancellation or return unless faulty or not made as described.

Pricing

All prices are shown in GBP unless otherwise stated. We reserve the right to update prices at any time, but this will not affect orders already confirmed.

Payment

Payment must be completed at checkout before your order can be processed.

Intellectual Property

All content on this website, including images, designs, text and branding, belongs to Lucy Lancashire Designs and may not be copied or used without permission.

Limitation of Liability

We are not responsible for delays caused by circumstances outside our control, including postal delays, strikes, weather events or other third-party issues.

Governing Law

These Terms of Service are governed by the laws of England and Wales.